Company: United Bank for Africa (UBA)
Deadline: 12th June 2024
About UBA UGANDA
Industry: Banking
Location: Fort Portal
United Bank for Africa (UBA) is a leading financial institution operating in twenty countries and four global financial centers. In Uganda, UBA represents UBA’s pioneer country activities in the East and Southern African sub-region, delivering unique financial products and solutions to its customers.
Job Description
Job Objective(s):
To deliver exceptional business/Branch performance through excellent customer service, sales, and transactional processing by establishing and maintaining positive customer relationships and monitoring the progress of new and existing products; as well as providing operational management support on a day-to-day basis.
Duties & Responsibilities:
- Increase customer retention and growth through aggressive cross-selling of relevant financial products.
- Conduct market intelligence and competitor analysis to develop and implement Branch Business strategies.
- Establish effective relationships with customers, attending to their needs for timely service delivery.
- Lead and motivate a high-performance team committed to achieving success through coaching and mentoring.
- Recommend and contribute to the launching of new products based on customer feedback.
- Review and evaluate lending proposals, negotiating terms with customers, and submitting proposals for approval.
- Drive adherence to the bank’s/regulatory authorities’ policies and guidelines within the branch.
Key Performance Indicators:
- Increase in customer growth and retention.
- Effectiveness of branch strategies in generating business.
- Increase in revenue build-up.
- Branch profitability.
- Percentage of annual target achievement.
- Timely customer service delivery.
- Active and impactful accounts.
- Complete and accurate account documentation.
- Staff engagement and productivity index/score.
- Product development effectiveness.
- Market share and response.
- Number of approved lending proposals.
- Quality of loan portfolio (Non-performing loans to total loan portfolio ratio).
- Compliance to banks/regulatory authorities’ policies and guidelines.
Job Requirements
Education:
- University degree from a reputable university.
- Financial qualification or associate such as CIB, IOS, CFA, ACCA, etc. MBA would be an added advantage. Experience:
- 5-10 years’ experience in retail/private banking.
Key Competency Requirements:
Knowledge:
- Track record for achieving positive results in profit and customer satisfaction.
- Good knowledge and understanding of Banking/Financial products, services, and policy regulations.
- Detailed understanding of retail business processes, operating procedures, and audit requirements.
- Thorough knowledge of retail business plans, operating structures, and key interfaces.
- In-depth understanding of relevant legislation (e.g., KYC, Money laundering, service standards).
- Understanding of competitor metrics and ability to negotiate effectively.
Skill/Competencies:
- Excellent customer service orientation.
- Positive ‘can do’ attitude.
- Good presentation and negotiation skills.
- High level of integrity.
- Excellent communication skills.
- Strong sales/cross-selling skills.
- Motivational and training skills.
- Strong product knowledge.
- Attention to detail.
- Interpersonal and leadership skills.
- Problem-solving abilities.
- Resource/people management skills.
- Teamworking skills.
- Performance development and planning/organization skills.
- Highly developed coaching & feedback skills.
- Computer skills.
How to Apply
All interested candidates should send their CV, application letter, and copies of academic certificates to ubaugandahr@ubagroup.com addressed to:
Head of Human Capital
United Bank for Africa
Plot 2, Jinja Road
Kampala, Uganda.
Deadline for applications is 12th June 2024.
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