Job Title: Regional Managers (Full-time)
Organisation: Opportunity Bank
Location: Kampala, Uganda
Deadline: 11th November 2024
Job Summary
The Regional Managers will lead business growth across designated branches, focusing on the development of a quality loan portfolio, deposits growth, and balancing social and financial objectives.
Key Result Areas:
1. Business Growth (Sales Management and Customer Satisfaction)
- Oversee the implementation of regional growth strategies and expansion plans.
- Conduct personal sales activities targeting high-end potential customers (SMEs, corporates, cooperatives, etc.).
- Engage with existing and potential customers to understand their needs, complaints, and areas for improvement.
- Ensure optimal staffing in branches in line with budget and growth strategy.
- Coordinate sales activities with branch managers and marketing to achieve regional performance targets.
- Ensure staff understanding of the bank’s policies, products, and services.
- Train all staff on sales techniques to enhance customer interactions.
- Maintain branch premises according to set standards.
2. Internal Controls and Portfolio Quality
- Manage the loan asset quality, ensuring branches meet asset quality thresholds.
- Chair loan recovery committee meetings bi-weekly for branches with PAR30D above 5%.
- Conduct regular spot checks, including credit committees, customer visits, and policy knowledge interviews.
- Ensure audit findings are addressed and resolutions are documented.
- Track and resolve audit findings in alignment with action plans.
3. Risk Management and Compliance
- Review audit and risk findings with branch managers and ensure action plans are followed.
- Ensure HR involvement in disciplinary actions from audit findings.
- Escalate non-compliance and suspicious activities to the compliance department.
- Maintain compliance with Finance policies, BOU regulations, and risk management frameworks.
- Ensure timely closure of audit, risk, and BOU findings to avoid repeat issues.
4. People Management
- Promote OBUL’s Mission, Vision, and Code of Conduct among employees.
- Manage performance of Branch Managers and supervise regional staff’s performance.
- Recommend inter-branch relocations to optimize staffing efficiency.
- Propose and oversee team-building activities to encourage teamwork.
- Coach branch managers on leadership, staff management, and business growth skills.
- Identify and develop high-potential staff in collaboration with HR.
- Ensure regional staff have necessary skills, identifying training needs as required.
- Communicate key management decisions across the region.
5. Planning, Reporting, and Other Duties
- Provide regular reports to the CRO on regional performance and highlight key issues.
- Develop annual growth strategies aligned with the bank’s strategic plan.
- Contribute to the development of annual budgets for the region.
- Report unresolved IT, administrative, and structural issues promptly to the CRO.
Qualifications & Experience
- Bachelor’s degree in a business-related field (Master’s is an advantage).
- Minimum 5 years of experience in the banking sector, with at least 3 years in a managerial role.
Personal Skills and Abilities
- Strong leadership and communication skills.
- Advanced people management and motivational skills.
- Understanding of sales management, customer service, credit, and risk management.
- Proven report writing and presentation skills.
- Proficiency in MS Office; knowledge of core banking systems is a plus.
Work Hours: Full-time (8 hours/day)
How to Apply
To apply, click here to access the application portal.
About Opportunity Bank:
Opportunity Bank values community involvement and offers a range of financial and non-financial services aimed at supporting the communities in which it operates.
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