Customer Care Officer (Full-time Government Job) – Ministry of Internal Affairs (MIA), Uganda

Job Listing: Customer Care Officer

Position: Full-time
Organization: Ministry of Internal Affairs (MIA), Uganda
Location: Kampala, Uganda
Application Deadline: 15th October 2024

Job Overview:

The Ministry of Internal Affairs (MIA) is inviting applications for the position of Customer Care Officer. The selected candidate will be responsible for managing client interactions, ensuring that their needs are met efficiently and supporting departmental operations.

Minimum Qualifications:

• Ugandans holding an Honours Bachelor’s Degree in:
  • Public Relations
  • Hospitality
  • Front Office Management
  • Social Sciences
    The degree must be obtained from a recognized university or institution.

Key Responsibilities:

• Receiving and welcoming clients visiting the department and interacting closely to assess their needs.
• Checking the completeness of client paperwork/submissions before referring them to the technical desk.
• Assisting clients in obtaining and filling out relevant forms/documents.
• Answering client enquiries and providing adequate information to resolve queries.
• Handling and referring client complaints to appropriate service providers for full service.
• Following up on unresolved client cases and providing feedback to both technical staff and clients.
• Compiling periodic reports on overall customer care and satisfaction with the department’s services.
• Any other duties as assigned from time to time.

Industry: Government

About MIA: The Ministry of Internal Affairs ensures Uganda’s internal security, law and order, peace and stability, as well as citizen identification, protection, and preservation.

How to Apply:

1. Prepare your Application:
   • Include a cover letter explaining your interest in the role and how you meet the qualifications.
   • Attach an updated CV, academic certificates, and a copy of your National ID.
2. Submit Your Application:
   • Submit your application online by visiting the Ministry of Internal Affairs official recruitment portal or send your application to the Ministry’s Human Resources Department at their offices in Kampala.
3. Deadline: Ensure your application is submitted no later than 15th October 2024.

For more information and to apply, visit the official Ministry of Internal Affairs website.

Good luck with your application!