Customer Care Officer Graduate Trainee – Watu Credit

Job Title Graduate In Training – Customer Care Officer

Organization: WATU Credit Uganda

Workplace: Kampala

Key Responsibilities: 

• Answer incoming customer calls, emails, and chat messages promptly and professionally.
• Provide information about company products, terms, and conditions to clients while ensuring continuous improvement of customer service processes and procedures
• Resolve customer queries and complaints promptly, escalating unresolved issues to the appropriate team members.
• Maintain accurate records of customer interactions, updates, and resolutions in the company's customer relationship management (CRM) system.
• Identifying customer needs, researching, and analyzing market trends, pricing schedules, competitor products, and other relevant information thus assisting in forming marketing strategies.
• Collaborate with other departments, such as AF (Onboarding), collections, and marketing, to provide exceptional customer service.
• Assist clients with the application process, guiding them through each step and ensuring all required documentation is submitted.
• Participate in regular training sessions to enhance product knowledge, communication skills, and understanding of company policies.
• General maintenance of the office; Aiding with client reception; Creating, maintaining, and recording information and Performing general office clerical duties and errands as needed.

Minimum Qualifications:

• Degree/ Diploma
• Experience of about 3 month -1 year
• Must be fluent in English & Luganda and any other language

How To Apply:

Interested applicants should submit their applications online via the link below:

Apply Here Now!

Application Deadline: 20th Jan 2024