IT & Logistics Graduate Trainee – Mercy Corps

Job Title: IT & Logistics Graduate Trainee

Organization: Mercy Corps

Duty Station: Kampala

Responsibilities:

Systems Administration Services

• Configuration of workstations and other network devices e.g., printers
• User administration on network systems
• Installation and configuration of new or updated application software
• Provide day to day, onsite helpdesk support to network and computer users.
• Identify trouble spots ensuring any problems are mitigated to minimize interruptions in daily operations.
• Liaise directly with Internet Service providers to troubleshoot connectivity issues as needed.
• Troubleshoot and undertake 1st level repair of hardware, operating systems and applications before escalation to either hardware/software vendors.
• Updating trackers for the IT Department e.g.: Invoice tracker, Repair Tracker, Operations Support Tracker.
• Making sure that issues reported and resolved are closed on the tracker.

Maintenance

• Proactively identify and determine emerging IT needs to improve operations.
• Servicing of software resources
• Servicing of IT equipment including Laptops, printers, racks and Desktops to ensure they are clean and in good working condition.

External

• Work on payments for vendors to ensure that they are paid on time.
• Communicate with Service providers to ensure that MC gets the right services.

Logistics

• Tracking of all assets to ensure accurate record-keeping of Mercy Corps and donor assets, including exceptional items requiring registration and movement tracking, according to the Mercy Corps Field Asset Management Manual
• Managing the warehouse and ensuring items are stored and managed properly as per the provisions in the Field Warehouse Management Policy

Minimum Qualifications:

• Bachelor’s degree in computer science, Information Technology, or other related field.
• At least one year’s experience in a similar position and or similar roles preferably with an International Non-Government Organization, Private Sector, and in a multicultural environment. Demonstrated excellence in ICT troubleshooting skills.
• Very good writing and communication skills. Good negotiation, and representation, skills and the ability to work comfortably with an ethnically diverse staff.
• Keen attention to detail, ability to follow procedures, ability to transparently manage stores, filing, and meet deadlines, work independently and cooperatively with team members.
• Proven ability to innovatively solve problems.

How To Apply:

Interested applicants should submit their applications online via the link below:

Apply Here Now!

Deadline: 1st December 2023.