Job Title: Applications Support

Duty station:  Kampala

Organization: PostBank Uganda Ltd

 

Role and Responsibilities 

  • Monitor IT Applications uptime and performance through monitoring tools, alerts, dashboards etc
  • Analysis and resolution of application-related issues which have been escalated from bank Level 2 support team during operations and maintain proper documentation/logs for resolution provided.
  • Co-ordinate with Application Vendors support in case of product bug/enhancement requirement and follow up with the vendor for early resolution and solution.
  • Owning all Application related calls, problems and incidents assigned in the IT service desk system to carry out problem investigation and analysis, follow-up with the respective teams and update the status with issue resolution and follow-up for closure.
  • Schedule, plan and execute the installation and testing of new products, upgrades, patches, or improvement to the applications.
  • Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and resulting specifications.
  • Maintains Banking systems performance by performing proactive system capacity and availability monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.

 

Minimum Qualifications:

  • Bachelors in IT, Computer Science or Business, Software Engineering, Electrical Engineering, Telecommunications Engineering, and related fields.
  • Certification in an IT related course is of added advantage.
  • Practical training in IT related short courses.
  • A minimum of 2 years’ experience in IT department in a busy organization.
  • Advanced knowledge in Unix/Linux operating systems
  • In depth experience in SQL, and DBMs (Oracle,SQL Server, PostgreSQL, MySQL).
  • In depth experience in Windows Operating systems
  • Programming experience (Python, C#, PHP, JS, Java etc).
  • Ability to troubleshoot and solve user problems.
  • Scripting knowledge.

 

How to apply:

  • Interested applicants should submit their application via email to  hr@postbank.co.ug with job title as subject.

The following Documents Should Accompany The application:
• Detailed CV.
• A cover letter.
• Copies of academic documents.

Online applications addressed to the Chief Human Resources Officer, PostBank Uganda.

Deadline for Application: November 7th 2023

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