Job Title: Applications Support
Duty station: Kampala
Organization: PostBank Uganda Ltd
Role and Responsibilities
- Monitor IT Applications uptime and performance through monitoring tools, alerts, dashboards etc
- Analysis and resolution of application-related issues which have been escalated from bank Level 2 support team during operations and maintain proper documentation/logs for resolution provided.
- Co-ordinate with Application Vendors support in case of product bug/enhancement requirement and follow up with the vendor for early resolution and solution.
- Owning all Application related calls, problems and incidents assigned in the IT service desk system to carry out problem investigation and analysis, follow-up with the respective teams and update the status with issue resolution and follow-up for closure.
- Schedule, plan and execute the installation and testing of new products, upgrades, patches, or improvement to the applications.
- Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and resulting specifications.
- Maintains Banking systems performance by performing proactive system capacity and availability monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
Minimum Qualifications:
- Bachelors in IT, Computer Science or Business, Software Engineering, Electrical Engineering, Telecommunications Engineering, and related fields.
- Certification in an IT related course is of added advantage.
- Practical training in IT related short courses.
- A minimum of 2 years’ experience in IT department in a busy organization.
- Advanced knowledge in Unix/Linux operating systems
- In depth experience in SQL, and DBMs (Oracle,SQL Server, PostgreSQL, MySQL).
- In depth experience in Windows Operating systems
- Programming experience (Python, C#, PHP, JS, Java etc).
- Ability to troubleshoot and solve user problems.
- Scripting knowledge.
How to apply:
- Interested applicants should submit their application via email to hr@postbank.co.ug with job title as subject.
The following Documents Should Accompany The application:
• Detailed CV.
• A cover letter.
• Copies of academic documents.
Online applications addressed to the Chief Human Resources Officer, PostBank Uganda.
Deadline for Application: November 7th 2023
Discover more from Fresher Jobs Uganda
Subscribe to get the latest posts sent to your email.