2 Customer Care Assistants – Uganda Heart Institute

Job Title: 2 Customer Care Assistants

Organization: Uganda Heart Institute (UHI)

Job Location: Kampala

Roles and responsibilities:

• Oversee the management of the front desk office and reception area in accordance with established standards.
• Collaborate with the Clinical team to provide guidance to patients and direct them to appropriate service points.
• Efficiently handle incoming and outgoing phone calls, maintaining comprehensive call records as per Hospital guidelines
• Welcome, register, and assist patients and visitors, ensuring they are directed to relevant offices
• Address inquiries and offer general information regarding the department’s activities and services
• Disseminate information about the Hospital’s services,
• Complying with established Hospital policies and procedures.
• Foster effective coordination between internal and external customers and various Departments.

Minimum qualifications:

• A diploma in Mass Communication, Customer Care, Hospitality, or a related field from a recognized university/Institution.

How To Apply:

Eligible persons should address their applications including a cover letter, copies of their academic/ professional certificates and transcripts, certificates of registration and practicing licenses where application, curriculum vitae (CV), and evidence of work experience where required,

To the Executive Director

Uganda Heart Institute

P.O. Box 37392, Kampala.

Applications can also be hand delivered to Uganda Heart Institute Headquarters, Mulago -Kampala.

Online applications should be sent on the UHI official e-mail info@uhi.go.ug.

Deadline: 2nd November 2023