Job Title: Digital Officer.
Organization: I&M Bank
Location: Kampala
Roles and responsibilities
- Manage, monitor and develop existing alternate channels: ATMs, Website, Internet Banking, Mobile banking, USSD, Wallets, Chat Banking, etc.
- Management of customer communications on alternate channels.
- Production and building of strategic relationships that will give the bank a prominent brand name in the market.
- Management and development of new alternate channels.
- Responsible for project governance & control.
- Frequently monitor competitor landscape and take action to keep the bank ahead of competition.
- Ensure TCF principles are embedded in all the channel and portfolio actions.
- Continuously review E2E processes to ensure customer experience is good making I&M the banking partner of choice.
- Implement governance, risk, compliance and controlling line with group policies.
- Adhere to standards, legal and regulatory, in accordance with the group guidance.
- Implement and maintain a coaching and training program for the branch/sales colleagues.
- Lead and direct staff to achieve business objectives.
- Understand technical/regulatory matters affecting the business. Ultimate responsibility for the continuing compliance.
- Ensure Governance, Compliance, Risk and Control are implemented and adhered to meet the set standards.
- Carry out business risk assessment and institute controls to mitigate the risks, monitor compliance and safe operations of the channels.
- Closely monitor the market for dynamics on customer behavior, competition, policies and regulations.
- Innovation to address new business opportunities and/or improve processes.
- Any other responsibility as & when assigned by the competent authority of the bank from time to time.
Minimum Qualifications:
- Bachelor in a business or IT related discipline.
- Minimum 3 years’ experience in banking and/or financial services.
- Exposure to alternative digital banking channels, product development, sales and operations.
How to apply
Interested applicants submit their CVs and applications online using the link below:
Application deadline: 22nd March 2023
Only shortlisted candidates will be contacted for interviews.
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