Job Title: Team Leader (Call Centre) – MTN Uganda Jobs 2022
Organization: MTN Uganda
Duty Station: Kampala, Uganda
Reports to: Supervisor (Call Center)
MTN Uganda Profile:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary:
To coordinate the delivery of excellent service through effective leadership and management of Call Centre CSA’s.
Roles and responsibilities:
- Provide coaching and support to advisors; developing them to ensure that they achieve their full potential
- Perform Quality checks and implement measures to improve performance levels and meet objectives
- Submit reports on performance of the assigned advisors
- Audit advisor system access and activities that are risk prone.
- Monitor advisor activities and provide real time feedback.
- Implement Contact Centre critical business processes and suggest improvements
- To implement motivational programs to keep morale and retention high.
- Implement the Contact Centre HR operations in respect to advisor recruitment, training and discipline.
- Participate in Contact Centre special projects as required.
Qualifications for MTN Uganda Jobs 2022
Education:
- Bachelor’s degree.
Experience:
- Experience in a service driven organization
- Customer interface, in person and or via the phone
- 2-3 years’ experience in a Call Center environment
- Telecommunication Industry trends
Other Attributes:
- Good Communication skills
- Interpersonal skills
- Troubleshooting & Problem-solving skills
- Telephone etiquette.
- Negotiation skills.
- Interpersonal skills.
- Problem solving skills.
- Decision Making Ability
- General Business Writing
- Commitment to quality, customer service and high performance
- Flexibility
How To Apply for MTN Uganda Jobs 2022
All interested and suitably qualified candidates should submit their applications through the link below.
Closing Date: 26th April 2022
For similar Jobs in Uganda today and great Uganda jobs, please remember to subscribe using the form below:
NOTE:
No employer should ask you for money in return for advancement in the recruitment process or for being offered a position. Please contact Fresher Jobs Uganda if it ever happens with any of the jobs that we advertise.
Discover more from Fresher Jobs Uganda
Subscribe to get the latest posts sent to your email.
