Job Title: Business Support Assistant (Community Engagement and Complaints Management Intern) – UN WFP Uganda Jobs 2021
Organization: UN World Food Programme (WFP)
Duty Station: Kyangwali, Uganda
UN World Food Programme (WFP) Profile:
United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.
WFP delivers food assistance in emergencies and work with communities to improve nutrition and build resilience. WFP provides life-saving food assistance and livelihood opportunities to refugees in Uganda. In addition, WFP assists the most vulnerable people in Karamoja with food and nutrition assistance. Finally, WFP works with smallholder farmers and links them to markets.
As Uganda strives to achieve Zero Hunger by 2030 and become a middle-income country by 2040, WFP is also assessing its relevance and repositioning its role in Uganda.
Job Summary:
We are seeking a qualified graduate for the position of Business Support Assistant- Community Engagement and Complaints Management-Intern, SSA3 to be based at Kyangwali Field Office under the internship project. Selected candidates will be employed on Special Service Agreement. (6 months). The Internship will be for an initial period of 6 months starting from 1st January 2022. The position is based in the Field Office (FO) and reports to the Business Support Assistant – Community Engagement and Complaints Management or her designate. The position holder will support the Business Support Assistant-Community Engagement and Complaints Management in executing programme roles in Community Engagement portfolio.
Roles and responsibilities of UN WFP Uganda Jobs 2021:
- Prepare weekly and monthly work plans.
- Responsible for supervising community relations activities and initiatives.
- Oversees community engagement events internally and externally, including unit briefings & presentations to community organizations, and liaisons with community “champions”.
- Document and share human interest stories.
- Lead in community engagement and communication for development among PoCs and partners.
- Support in identifying issues arising from/needs of external parties; cooperating partners and other key partners and respond appropriately and escalate to management as applicable.
- Take responsibility for the maintenance of set standards systems and files, to ensure information is readily and accurate available for the function.
- Coordinate with Business Support Assistant- Community Engagement and Complaints on weekly community engagement plans.
- Work closely with a variety of individuals in community engagement, taking on feed back where appropriate to assist in business support delivery of staff.
- Manage and keep updated a complaints & Feedback Mechanism (CFM) focal points network, send weekly status reports on complaints received and feedback given.
- Provide regular updates on complaints and feedback from PoCs and share with the team leader to share with Area Office, focal persons, management, and key partners.
- Respond to complaints and queries raised and escalate them where appropriate to management to provide timely and accurate feedback to Persons of concern
- Analyze, categorize, and consolidate information about complaints received and issues raised, interact with relevant units within WFP, and government to follow up on complaints
- Contribute to strengthening of partnerships at Satellite Office level by ensuring WFP is represented in community engagements organized by partners (in addition to the WFP organized)
Qualifications for UN WFP Uganda Jobs 2021
- A recent graduate from a bachelor’s programme from a recognized university in Uganda within the last 3 years 2019-2021 prior to the application for the internship programme.
- At least a second-class degree in a relevant programme to the activities of WFP Uganda Country Office from University certified by the United Nations Educational, Scientific and Cultural Organization (UNESCO).
- Possess certified academic certificates and a valid National Identity Card
- Medically fit to travel and work at a duty station of the internship across WFP Uganda CO.
- A resident of the local Area (Should originate from the targeted local region (South West), born and staying in the region)
- Languages: Knowledge of any of the local languages spoken in the Refugee settlement or host community is a plus
How To Apply for UN WFP Uganda Jobs 2021
All interested and suitably qualified candidates should submit their applications through the link below.
Closing Date: 28th December 2021
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