Job Title: Fresher Controller (Product Development) – MTN Uganda Jobs 2021
Organization: MTN Uganda
Duty Station: Uganda
Reports to: Senior Manager – Products & Services
Division: Commercial
No. of Vacancies: 2
Level of work: 2 (13)
MTN Uganda Profile:
Our Vision is to lead the delivery of a bold, new digital world to our customers.
MTN believes that our culture is a strategic asset enabling our success. We express our culture through our values and vital behaviours. We believe in a culture of candour, collaboration and complete accountability to get it done. By instilling this in MTN employees we ensure that we are able to deliver on our strategy, and ultimately on our vision and mission.
We achieve this through what we consider to be MTN’s vital behaviours, which set the tone for what is expected of every leader and employee in interactions with each other and all stakeholders across the Group. These vital behaviours are reinforced through the work of the MTN Academy.
Job Profile:
This role will be responsible for the conception, testing and go-to-market execution of all new mobile money products. It will also monitor the performance of existing products and ensure they are continuously and consistently delivering the business objectives of the products
Roles and responsibilities:
Main Job Functions:
- Coordination/support of Mobile Money Product Development including User Acceptance testing and pilots.
- Market scanning and updating management on new product innovations around the product and category.
- Work closely with key product development teams in Marketing, IT, other OPCOs and MTN Group to ensure speed to market of all new products
- Track performance of new and existing products and ensure they are performing in line with business objective
- Conduct periodic competitor product analysis and recommend changes or improvements to MTN Mobile Money Services, products and ecosystem
- Capture all customer feedback and complaints with the view to progressively develop solutions that address customer queries
- Work with key partners and vendors to deliver cost-effective solutions
- Communication to external clients on business developments.
Key Performance Areas: Core, essential responsibilities/outputs of the position (KPA’s)
- Coordination/support of Mobile Money Product Development including User Acceptance testing and pilots.
- Market scanning and updating management on new product innovations around the product
- Work closely with key product development teams in marketing and IT to ensure speed to market of all new products
- Track performance of new and existing products and ensure they are performing in line with business objective
- Conduct periodic competitor product analysis and recommend changes or improvements to MTN Mobile Money
- Capture all customer feedback and complaints with the view to progressively develop solutions that address customer queries.
- Customer satisfaction / Employee satisfaction.
- Work with key partners and vendors to deliver cost-effective solutions
Qualifications
Education:
- University Degree
Experience:
- 2 years’ Experience working & a clear understanding of sales support requirements of FMCG companies.
Competencies:
Training
- Customer service
- Report and proposal writing
- Leadership skills
- Marketing / Sales courses
Knowledge
- Good Knowledge of mobile money transfer products
- Project Management and Multi-tasking
Skills
- Computer skills e.g. MS Excel, Word, PowerPoint, Access, Project, Publisher.
- Relationship management
Behavioural Qualities
- Self-driven
- Agile
- Flexible in and outside the given work scope
- Drive and aptitude to handle assigned tasks
- Ambitious
- Good Public Relations skills
- Ability to work as a team
- Dedication to follow assignments to completion
- Ability to work under pressure
- Ability to meet deadlines.
- Cope under pressure.
- Consistency in mode of Operation
- Good follow up and attention skills
How To Apply for MTN Uganda Jobs 2021
All interested and suitably qualified candidates should submit their applications through the link below.
Closing Date: Open until filled
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No employer should ask you for money in return for advancement in the recruitment process or for being offered a position. Please contact Fresher Jobs Uganda if it ever happens with any of the jobs that we advertise.
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