Fresher Diploma Level Banking Assistant – Call Center (Customer Service) Jobs (3) – Finance Trust Bank (FTB)

Duty Station:  Kampala, Uganda

Reports to: Customer Service Supervisor

About Us:

Finance Trust Bank is licensed as a Tier 1 Commercial Bank after taking over the financial services business of Uganda Finance Trust Limited (MDI). Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 350,000 depositors and over 28,000’ borrowers, through a network of 36 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.

Job Summary: The Banking Assistant- Call Centre will answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Key Duties and Responsibilities:  

• Answer calls professionally
• Cordially respond to customer inquiries
• Research required information using available resources
• Handle and resolve customer complaints
• Provide customers with product and service information
• Capture customer information into the system.
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource.
• Follow-up customer calls where necessary.
• Complete call logs.
• Prepare and submit call reports.

Qualifications, Skills and Experience:

• The applicants for the Finance Trust Bank Banking Assistant- Call Centre jobs should hold  good diplomas from recognized institutions
• Prior experience in call Centre work environment is a requirement.
• Knowledge of customer service principles and practices
• Working knowledge of call center telephony and technology
• Proficient in relevant computer applications i.e. excellent Microsoft office skills
• Fluency in both spoken and written English is a MUST
• Fluency in more languages is an added advantage
• Excellent communication and interpersonal skills
• Professional and Smart in appearance
• Ability to work under pressure
• Good time management and consciousness
• Excellent organizational skills
• Good listening skills
• Problem analysis and problem solving skills

How to Apply:

All qualified candidates should submit their applications which should include; photocopies of academic testimonials, a CV with at least three reference contacts, including the most recent employer, and telephone number to; Head, Human Resource, Finance Trust Bank, Plot 115 & 121, Katwe, P. O. Box 6972, Kampala, Uganda.

Deadline: 15^th January, 2017