Job Opportunity: Chief Digital Officer (CDO)
Organization: Bank of Africa Uganda Limited
Location: Kampala, Uganda
Employment Type: Full-time
Deadline: 23rd December 2024
Role Overview
The Chief Digital Officer (CDO) will lead Bank of Africa’s digital transformation, integrating cutting-edge technologies into the Bank’s operations and customer solutions. The role involves driving innovation, enhancing operational efficiency, and fostering sustainable growth through a customer-centric, digital-first approach.
Key Responsibilities
Digital Strategy and Transformation
- Develop and implement the Bank’s digital transformation strategy aligned with overall business goals.
- Drive adoption of innovative technologies to deliver customer-focused banking solutions.
- Identify opportunities for digitization across products, operations, and customer engagements.
Customer Experience and Innovation
- Create and implement customer-centric digital platforms to improve user experience.
- Monitor fintech trends to recommend and integrate relevant technologies.
- Lead development of digital products, including mobile banking apps, online platforms, and payment solutions.
Technology Integration
- Collaborate with the Head of ICT to align IT infrastructure with digital initiatives.
- Ensure smooth integration of legacy systems with modern digital platforms.
- Promote use of APIs and cloud-based solutions.
Business Development and Revenue Growth
- Expand the Bank’s digital product portfolio to drive revenue growth.
- Develop partnerships with fintechs, telecoms, and other stakeholders.
- Lead sandboxing initiatives to test digital products in underserved markets.
Governance and Compliance
- Ensure compliance with banking regulations, cybersecurity standards, and data privacy laws.
- Lead risk assessments and implement robust frameworks for digital security.
Leadership and Team Building
- Build and lead a high-performing digital team.
- Foster a culture of innovation and agility.
- Collaborate with other C-level executives to embed digital thinking across departments.
Key Performance Indicators
- Growth in digital channel adoption (e.g., mobile banking penetration rates).
- Increase in revenue from digital products and channels.
- Improved customer satisfaction scores.
- Reduction in operational costs through digital automation.
- Timely implementation of digital transformation initiatives.
Qualifications and Skills
Education
- Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field.
- Master’s degree (MBA or equivalent) in Technology Management or related discipline preferred.
Experience
- 10+ years in banking, digital transformation, or fintech, with at least 5 years in a senior leadership role.
- Proven track record of successful digital initiatives in financial services.
- Experience managing cross-functional teams and partnerships.
Technical Skills
- Deep knowledge of digital banking trends and fintech ecosystems.
- Familiarity with Agile methodologies, API development, and cloud systems.
- Strong understanding of cybersecurity, data analytics, and CRM tools.
Soft Skills
- Strategic thinker with excellent problem-solving capabilities.
- Strong communication and stakeholder management skills.
- Leadership and adaptability in a dynamic environment.
Additional Competencies
- Strategic vision and innovative thinking.
- Data-driven decision-making and risk management.
- Commitment to enhancing customer experience.
- Proven ability to lead cultural and organizational change.
How to Apply
All interested candidates should submit their applications online via the provided link:
About Bank of Africa Uganda Limited
Bank of Africa Uganda Limited is part of GROUPE BANK OF AFRICA (BOA), a multinational financial group spanning 15 African countries and France, with over 5,000 employees.
Seize this opportunity to lead the digital transformation at Bank of Africa and shape the future of banking in Uganda!
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