Job Listing: Customer Relations Officer (Full-time)
Deadline: 04/10/2024
Location: Kampala, Uganda
Industry: Microfinance
Company: Africentre Microfinance
Africentre Microfinance is seeking a motivated and skilled Customer Relations Officer to join our team. This role involves engaging with customers through various communication channels, providing essential product and service information, and ensuring accurate record-keeping. If you thrive in a fast-paced environment and possess strong communication skills, we are looking for you.
Key Responsibilities:
- Handle inquiries from customers and staff: Address customer queries and provide information.
- Educate customers about products and services: Ensure customers have a full understanding of our offerings.
- Make and receive calls: Proactively communicate with customers.
- Actively participate in team meetings: Contribute to team goals and objectives.
- Maintain accurate and up-to-date customer records: Ensure data management and customer files are precise.
- Engage in sales activities: Drive customer engagement and product promotions.
- Handle complaints and troubleshoot issues: Ensure customer satisfaction by resolving concerns.
- Greet visitors, clients, and staff: Welcome office visitors and assist them accordingly.
- Monitor and report on customer feedback: Track customer experiences and feedback.
- Assist in executing marketing campaigns: Support marketing efforts through promotional activities.
- Provide support for office administration tasks: Help with basic office duties like managing the reception area and handling deliveries.
Key Requirements:
- Must be 30 years or younger at the time of application.
- A Bachelor’s Degree in any discipline from a recognized institution.
- Proficiency in computer applications, including the MS Office Suite.
- Ability to thrive in a fast-paced environment and manage multiple priorities.
- Strong ability to handle multiple responsibilities simultaneously.
- Demonstrates integrity, professionalism, and adherence to ethical standards.
How to Apply:
If you meet the above qualifications and are ready to take on the challenge, send your CV and application to africentemfi@gmail.com with the subject “Customer Relations Officer.”
