Head of Technology ( Full Time Telecom Job) – MTN Uganda

Job Opportunity: Head of Technology – FibreCo

Position Type: Full-time
Application Deadline: 01/07/2024

Role Overview:

MTN Uganda is seeking a seasoned professional to implement and manage the technology roadmap for Opco FibreCo. This position involves aligning and managing efficient network rollouts, operating a cost-effective and future-proof network, and delivering excellent quality of service, coverage, and capacity.

Job Title:

Head of Technology – FibreCo

Reports to: Managing Director – FibreCo
Number of Vacancies: 1

Key Performance Areas & Deliverables:

The Head of Technology & Network will be responsible for achieving the following objectives:

Strategy Development and Implementation:

• Cascade the Group strategy to create a functional strategy aligned with overarching business goals.
• Oversee the implementation of the functional strategy through direction, structure, frameworks, models, plans, and roadmaps.
• Regularly review the functional strategy and roadmap to ensure alignment with changing internal and external dynamics.

Staff Leadership and Management:

• Source, induct, and manage talent per legislative guidelines.
• Foster a culture of collaboration and effective teamwork.
• Maintain open communication channels and implement change management interventions as necessary.
• Define roles, responsibilities, individual goals, and performance objectives for the team.
• Set KPIs and provide regular performance feedback through a performance review program.
• Develop and implement a training plan to build and develop team skills.
• Manage resources per HR policy and legislation when necessary.
• Participate actively in the leadership team and develop the skills of the team.
• Promote a ‘partnership approach’ to develop strong relationships with other working groups and adhere to Group governance.

Governance & Strategic Meetings:

• Participate in strategic meetings, providing input and driving OpCo-wide transformation initiatives.
• Ensure adequate risk mitigation and controls in the function.
• Evaluate Service Level Agreements (SLAs) and KPIs, driving proposals/business cases on change initiatives, SLA policies, and procedures.

Escalations:

• Escalate issues impacting time, scope, productivity, cost, or resources to the MD/Bayobab Technology teams.
• Manage and provide solutions to escalations impacting multiple processes/functions on the critical path of service delivery.

Tactical Function Management:

• Review and finalize objectives, targets, and budgets under MD oversight.
• Review key risks, issues, and dependencies, setting mitigation actions as needed.
• Sign-off or seek sign-off from Management on tactical changes.

Performance Monitoring:

• Monitor Technology & Network functional performance and alignment with overall OpCo strategy.
• Approve SLAs and review exception performance.

Budget Management:

• Manage the function’s budget in line with business objectives, ensuring cost-effective operations per business drivers.

Functional and Delivery Leadership:

• Lead the Technology & Network vertical, ensuring alignment with Group guidelines.
• Serve on the executive committee to align technology goals with organizational objectives.
• Manage Technology Infrastructure, Network, and Service delivery for various services and oversee network deployment plans.
• Ensure network resilience, redundancy plans, and maintenance processes are in place.
• Manage enterprise Information Security & IT service management for the OpCo.
• Resolve customer complaints & escalations within agreed SLA timelines.

Education & Experience:

• Minimum Qualifications: B. Tech/B.Eng./B.Sc. in Computer Science, Engineering, or a related field.
• Preferred Qualifications: Master’s degree in technology/engineering.
• Experience: 5-8 years in a similar position with at least 3 years in a managerial role; 10-12 years in wholesale/infrastructure/B2B Telecommunications with knowledge in Planning & Designing of FTTX Networks.

Functional Knowledge:

• FTTX Network solution design & planning
• Backbone transmission planning & roll-out
• Service orchestration, cabling, and leased line management
• Network operations management and IT service & platform management

Skills:

• Strategic thinking, technical and business acumen
• Analytical thinking, conflict management, data interpretation
• Decision making, delivery focused
• Leadership, negotiations, innovation, presentation

Application Procedure:

If you believe you can demonstrate your abilities to meet the criteria outlined above, please submit your application, including a detailed resume and relevant certificates, by clicking HERE TO APPLY.

For more details, visit: MTN Uganda Careers

Only short-listed candidates will be contacted.