Company: Maisha Meds
Location: Nigeria, Tanzania, or Uganda (with possible travel)
Start Date: June 3rd, 2024
Application Deadline: May 20th, 2024
Salary: Commensurate with experience and qualifications
About the Company: Maisha Meds is dedicated to improving healthcare in Africa through cutting-edge technology. Our platform connects private pharmacies and clinics across multiple African countries, facilitating sales, inventory management, patient tracking, and reimbursement for high-quality care. We work with leading academic institutions and funders to continuously improve our services and expand our reach.
Role Overview: As a Senior IT Support Specialist at Maisha Meds, you will play a key role in providing technical support to our remote workforce and optimizing our IT infrastructure across African markets. You will collaborate closely with the IT Manager and contribute to maintaining a smooth and efficient operation of our internal systems.
Responsibilities:
User Support:
- Partner with the IT Manager to troubleshoot and resolve user issues, providing efficient solutions for recurring problems.
- Deliver first-line technical support to internal users via Slack, email, and in-person assistance.
- Assist in enrolling devices (laptops, tablets) into JumpCloud and Vanta for centralized management.
Internal Systems Management:
- Document technical solutions, implement IT policies, and manage user accounts and assets within Jumpcloud.
- Enforce security policies across all devices, ensuring they are up to date to safeguard against vulnerability exploits.
- Monitor system logs and identify any suspicious activity related to Jumpcloud accounts and devices.
Hardware:
- Collaborate with the IT Manager to assist in the hardware procurement process across our African markets.
- Regularly review the performance and quality of our tablets, exploring new solutions to better serve our customers.
- Support preventive maintenance tasks to ensure the smooth operation of IT systems across all markets.
Qualifications:
- Academic qualifications: Degree in Information Technology or related field preferred.
- Experience: Minimum of 4 years troubleshooting and resolving hardware and software issues in a remote work environment.
- Communication: Proven ability to communicate effectively with a non-technical audience, explaining technical concepts clearly.
- Interpersonal Skills: Excellent relationship-building skills, ability to work across all levels of the company.
- Technical Skills: Proficiency in Windows, macOS, and Linux operating systems.
Mindsets:
- Team player with optimism, flexibility, and adaptability.
- Ability to thrive in ambiguous situations with resilience and tenacity.
- Growth mindset, enthusiasm for learning, feedback, and continuous improvement.
- Passionate, humble, patient, with a good sense of humor.
Why You Should Join Us:
- Rapid growth with new funding partnerships, expanding into multiple countries.
- Experienced and supportive team backed by reputable funders.
- Disrupting a massive healthcare market, impacting low-income patients positively.
- Fun and exciting start-up culture empowering talented staff to make a huge impact.
Apply Here: Maisha Meds Careers Portal
About Maisha Meds:
- Industry: Health
- Location: Uganda
- Largest digital network of private pharmacies and clinics across multiple African countries.
- Facilitates sales, inventory management, and patient tracking, reimbursing providers for high-quality care.
- Works with leading academic institutions and funders to continuously improve services.
- Expanding mobile software to reach more pharmacies and clinics, delivering subsidized care to millions of new patients.
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