IT Support Specialist (Full Time IT Job) – Maisha Meds

Company: Maisha Meds

Location: Nigeria, Tanzania, or Uganda (with possible travel)

Start Date: June 3rd, 2024

Application Deadline: May 20th, 2024

Salary: Commensurate with experience and qualifications

About the Company: Maisha Meds is dedicated to improving healthcare in Africa through cutting-edge technology. Our platform connects private pharmacies and clinics across multiple African countries, facilitating sales, inventory management, patient tracking, and reimbursement for high-quality care. We work with leading academic institutions and funders to continuously improve our services and expand our reach.

Role Overview: As a Senior IT Support Specialist at Maisha Meds, you will play a key role in providing technical support to our remote workforce and optimizing our IT infrastructure across African markets. You will collaborate closely with the IT Manager and contribute to maintaining a smooth and efficient operation of our internal systems.

Responsibilities:

User Support:

• Partner with the IT Manager to troubleshoot and resolve user issues, providing efficient solutions for recurring problems.
• Deliver first-line technical support to internal users via Slack, email, and in-person assistance.
• Assist in enrolling devices (laptops, tablets) into JumpCloud and Vanta for centralized management.

Internal Systems Management:

• Document technical solutions, implement IT policies, and manage user accounts and assets within Jumpcloud.
• Enforce security policies across all devices, ensuring they are up to date to safeguard against vulnerability exploits.
• Monitor system logs and identify any suspicious activity related to Jumpcloud accounts and devices.

Hardware:

• Collaborate with the IT Manager to assist in the hardware procurement process across our African markets.
• Regularly review the performance and quality of our tablets, exploring new solutions to better serve our customers.
• Support preventive maintenance tasks to ensure the smooth operation of IT systems across all markets.

Qualifications:

• Academic qualifications: Degree in Information Technology or related field preferred.
• Experience: Minimum of 4 years troubleshooting and resolving hardware and software issues in a remote work environment.
• Communication: Proven ability to communicate effectively with a non-technical audience, explaining technical concepts clearly.
• Interpersonal Skills: Excellent relationship-building skills, ability to work across all levels of the company.
• Technical Skills: Proficiency in Windows, macOS, and Linux operating systems.

Mindsets:

• Team player with optimism, flexibility, and adaptability.
• Ability to thrive in ambiguous situations with resilience and tenacity.
• Growth mindset, enthusiasm for learning, feedback, and continuous improvement.
• Passionate, humble, patient, with a good sense of humor.

Why You Should Join Us:

• Rapid growth with new funding partnerships, expanding into multiple countries.
• Experienced and supportive team backed by reputable funders.
• Disrupting a massive healthcare market, impacting low-income patients positively.
• Fun and exciting start-up culture empowering talented staff to make a huge impact.

Apply Here: Maisha Meds Careers Portal

About Maisha Meds:

• Industry: Health
• Location: Uganda
• Largest digital network of private pharmacies and clinics across multiple African countries.
• Facilitates sales, inventory management, and patient tracking, reimbursing providers for high-quality care.
• Works with leading academic institutions and funders to continuously improve services.
• Expanding mobile software to reach more pharmacies and clinics, delivering subsidized care to millions of new patients.