Customer Service Officer – I&M Bank Uganda

Job Title: Customer Service Officer
Employment Type: Full-time
Location: Kampala

Deadline: April 20, 2024, 5:00 PM

Company: I&M BANK UGANDA

Apply: Online Application

Job Summary:
As a Customer Service Officer, you will act as the deputy to the Service Leader, supervising Tellers to ensure smooth and timely over-the-counter service delivery to customers. You will uphold operational controls, processes, and procedures while aligning activities with the bank’s business objectives.

Key Responsibilities:

• Act as a deputy to the Service Leader.
• Supervise tellers, ensuring adherence to approved standards.
• Coordinate activities and ensure compliance with operating policies and procedures.
• Prepare work schedules and manage vault cash.
• Supervise cash sorting, management services, and all teller activities.
• Ensure accurate closure of tills and transaction authorizations.
• Review and reconcile all transactions.
• Maintain ATM operations and reconcile cash.
• Communicate the bank’s vision and ensure alignment of unit goals.

Minimum Education Qualification:

• First degree or equivalent in any relevant discipline.
• Post-graduate or professional qualification is an added advantage.

Work Experience:

• 2-5 years cognate experience, with at least 2 years in banking operations.

Key Competencies & Skills:

• Excellent interpersonal skills.
• Knowledge of I&M Bank’s products and services.
• Highly customer-centric with clear communication abilities.
• Understanding of electronic banking trends and developments.
• Receptive to alternative views, open-minded, and adaptable.
• Knowledgeable about financial indicators and customer needs.
• Ability to handle complaints and suggest improvements.

Note: Only shortlisted candidates will be contacted.

Join us in delivering exceptional service at I&M BANK UGANDA. Apply by the deadline through the provided link