Station Attendant- Zembo Motorcycles

Job Title: Station Attendant

Organization: Zembo Motorcycles
Duty Station: Kampala, Uganda

About Us:
Zembo is leading the African transition to electric mobility. Based in Kampala, Uganda, we provide affordable (PayGo) electric two-wheelers to low-income motorcycle-taxi drivers, most known locally as “boda-boda” drivers. We offer a battery swapping service to our clients, enabling them to swap within minutes at any of our stations.

Job Summary:
We are looking for someone passionate about sustainability and technology who’s looking for a challenging and rewarding opportunity.

Key Duties and Responsibilities:

Customer Service:

• Swap (receive, store, and issue) batteries in the station via the Zembo Hub app. You will be the single point of contact for all inventory and equipment at the station.
• Respond to and offer appropriate guidance to all customers (existing, walk-in, and prospective customers), ensuring they receive first-class support and assistance in swapping their depleted batteries with fully charged ones.
• Respond to customer inquiries and resolve any issues or concerns.

Station Management:

• Ensure the station is always presentable – valid trading licenses, station cleanliness, floor arrangement, product handling.

Reporting:

• Complete reports for start and end of shift, weekly, and monthly reports, and also report on System failures, repairs, security issues, etc.

Asset Management:

• Safeguard company assets to avoid losses and damage and ensure risk aversion in running the station facilities.

Professional Image:

• Maintain a professional and friendly demeanor at all times.

Qualifications, Skills, and Experience:

• The applicant must hold a diploma or equivalent from a recognized institution.
• Possess customer service skills and value the representation of the voice of the customer.
• Experience in the use of technology – Smartphone and web-based applications.
• Demonstrates sound judgment, and excellent analytical, interpersonal, communication, presentation, and reporting skills.
• Is honest, trustworthy, and possesses a high degree of personal integrity and professionalism.
• Ability to work flexible hours, including weekends, evenings, and public holidays.
• Ability to lift at least 25 Kilograms.
• Ability to work in a fast-paced environment.
• Fluent in English, Luganda, and other local languages.

How to Apply:
If you believe you have the above credentials, send your applications together with curriculum vita, certified copies of academic transcripts, and supporting letters to job@zem.bo