Hotel Receptionist-Sokoni Africa Limited

Vacancy Title: Hotel Receptionist
Type: FULL TIME
Industry: Consulting
Category: Admin & Office
Company: Sokoni Africa Limited
Duty Station: Kampala, East Africa

About Sokoni Africa Limited:
Sokoni Africa Limited is currently seeking a friendly and professional Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first point of contact for our guests and play a vital role in providing exceptional customer service.

Job Details:

Responsibilities:
As a Hotel Receptionist, your responsibilities will include:

• Greeting and welcoming guests with a warm and friendly demeanor.
• Checking in and checking out guests, ensuring accurate and efficient processing.
• Handling guest inquiries, requests, and concerns in a prompt and professional manner.
• Managing reservations and monitoring room availability.
• Processing payments and maintaining accurate financial records.
• Providing information about hotel facilities, services, and local attractions.
• Assisting in resolving guest complaints or issues.

Requirements:
To be successful in this role, you will need:

• High school diploma or equivalent.
• Previous experience as a Hotel Receptionist or in a customer service role preferred.
• Excellent communication and interpersonal skills.
• Proficiency in using hotel management software and MS Office Suite.
• Strong organizational and multitasking abilities.
• Ability to work well under pressure and handle difficult situations.
• Attention to detail and accuracy.

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