Service Center Advisors-Exquisite Solution

Vacancy Title: Service Center Advisors
Type: FULL TIME
Industry: Consulting
Category: Management
Jobs at: Exquisite Solution
Duty Station: Kampala, Uganda

Summary:
Exquisite Solution is seeking a responsible Service Center Advisor to assist the Service Center Manager in managing the service center’s daily operations and implementing dual control measures.

Job Details:
Key Responsibilities:

• Drive excellent customer service in the service center
• Assist the Service Center Manager in daily operations and dual control implementation
• Handle customer problems, complaints, and queries
• Educate customers on products and services
• Escalate customer issues when necessary
• Support companywide business initiatives
• Ensure service standards are maintained according to the blueprint
• Supervise third-party teams
• Assist the SC Manager in operational activities
• Prepare weekly, monthly, quarterly reports
• Manage manpower resources at the cluster with SCOM

Qualifications:

• Bachelor’s degree in Business or related field
• At least 3 years of experience in a service environment

Competencies:

• Excellent communication skills
• Strong problem-solving abilities
• Attention to detail
• Good interpersonal skills
• Capability and willingness to take responsibility

Work Hours: 8
Experience in Months: 36
Level of Education: Bachelor Degree

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