Collections Officer- Pearl Marina Estates Limited

Job Title: Collections Officer at Pearl Marina Estates Limited

Job Description: The Collections Officer will be responsible for developing and implementing practical plans to enhance cash flows, reduce arrears, and maintain a high level of customer retention. This role will focus on managing collections within our real estate portfolio in Uganda.

Duties and Responsibilities:

• Collect cash owed by sending arrears reminders and statements to homebuyers with missed payments.
• Agree on payment plans with homebuyers and introduce them to banks for funding packages.
• Follow up with homebuyers and banks to ensure completion of the payment process.
• Analyze and monitor all receivable balances, aiming for weekly reduction in outstanding balances.
• Prepare arrears cash collection targets and coordinate weekly collections & credit control meetings.
• Prepare arrears reports and maintain records of actions taken with constant follow up.
• Initiate collection calls to homebuyers in arrears and resolve payment issues.
• Update CRM system with collections received and units offered back to the market.
• Prepare weekly and monthly arrears reports highlighting potential and serious arrears.
• Manage legal process for debt recovery and review overdue customer accounts.
• Update procedures and policies to ensure timely payments and high customer retention.
• Comply with Data Protection laws regarding customer data.

Qualifications and Competencies:

• Certified Public Accountant (CPA- Uganda) or ACCA.
• Bachelor’s degree in Finance, Accounting, or related fields.
• 3 years’ relevant experience in collections, credit control, or debt recovery.
• Demonstrable track record in a similar role within a bank or real estate firm.
• In-depth knowledge of legal procedures for debt recovery.
• Good working knowledge of general ledger, credit monitoring, and accounts receivable systems.
• Entrepreneurial mindset with the ability to execute quickly and understand real estate business.
• Ability to generate consistent results in a high-performance environment.
• Strong negotiation skills and ability to maintain positive relationships.
• Leadership capability.

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