ICT Officer- Electricity Regulatory Authority

Job Title: ICT Officer
Supervisor: Manager Information and Communications Technology
Contract Length: 5 years

Job Purpose:
To operate and maintain the ICT systems/infrastructure of the Authority and provide effective and efficient ICT support services.

Duties/Responsibilities:

System Administration:

1. Install, configure, maintain, and upgrade application software and computer hardware.
2. Install, configure, and manage network servers.
3. Test, perform upgrades, and patches to installed operating systems and software.
4. Maintain physical security and good order in the Data Centre and ICT working environments.
5. Maintain reliability of the ICT infrastructure (Hardware and Software) by monitoring, running tests, and troubleshooting.
6. Evaluate and recommend new or existing system improvements and solutions.
7. Create and maintain system documentation of processes, procedures, plans, and configurations.
8. Maintain ICT inventories including Media Library, Software Assets, Hardware Assets, Communications Lines, etc.
9. Prepare specifications of ICT Software and Hardware to be procured.
10. Maintain relationships with vendors to escalate and resolve system issues.
11. Administer user accounts, permissions, and access to the LAN and ICT Resources.
12. Implement and monitor backup and recovery of the Authority’s systems.
13. Administer and maintain the Authority website.
14. Implement and maintain change control procedures ensuring appropriate documentation is completed.

Network Administration: 15. Maintain LAN and WAN systems in accordance with industry standards.

16. Install and configure network equipment to update or fix hardware or software issues.

IT Security: 17. Conduct periodic vulnerability assessments and manage threats to ICT assets.

18. Analyze system logs for initiating preventive mechanisms.
19. Ensure safe disposal/movement of ICT equipment in accordance with ICT Policy.
20. Monitor adherence to information security policies and standards.
21. Document and report information security incidents.

User Support Service: 22. Maintain and use the Service Desk to log all service calls.

23. Investigate and resolve all 1st line support calls including call logging, diagnosis, and resolution.
24. Provide technical and infrastructure support for the ICT environment.
25. Escalate unresolved issues to the next level of support personnel.

Other Duties: 26. Carry out any other duties as requested by the line manager or Head of Department.

Academic Qualifications and Working Experience:

• An Honours Bachelor’s Degree in Information Technology, Computer Science, or equivalent from a recognized University.
• ICT Certifications such as ITIL, COBIT, CCNA, CCNP, CompTIA Server+, Microsoft Certified: Windows Server Hybrid Administrator Associate, amongst others, will be an added advantage.
• Must have at least three (03) Years of relevant/similar working experience in a reputable organization.
• Good knowledge of scripting languages.
• Solid understanding of LAN and WAN Networks, excellent troubleshooting skills, and hands-on experience with various operating systems.
• Knowledge of System Security Techniques and Applications.
• Should be below 35 years of age.