Job Title: Graduate Trainee
Organization: Insurance Training College
Job Location: Kampala
Roles and responsibilities:
- Monitor the platform’s daily operations, ensuring smooth functionality, resolving technical issues, and coordinating with the technical team for prompt resolution.
- Provide excellent customer support to both insurance and SACCO staff, addressing inquiries, troubleshooting issues, and ensuring a positive user experience.
- Respond to user feedback and concerns promptly, maintaining high user satisfaction.
- Onboard new Insurance companies, SACCOS, and other entities incorporated onto the platform verifying their information and guiding them through registration.
- Ensure participating insurers and SACCO staff comply with platform guidelines and quality standards.
- Monitor SACCO’s performance and take necessary actions to address violations or discrepancies.
- Monitor customer claims and complaints and follow up with both insurance and SACCO staff to ensure they are resolved promptly
- Review and approve product listings, ensuring accuracy, quality, and compliance with platform policies.
- Manage product categorization, ensuring products are appropriately tagged and organized for easy user navigation.
- Maintain effective communication with sellers, buyers, and other stakeholders through various channels, including emails, chat, and notifications.
- Conduct regular audits of listings, profiles, and transactions to ensure adherence to platform standards and policies.
Minimum qualifications:
- Bachelor’s degree in Business, Marketing, Information Technology, or related field (or equivalent experience) attained NOT more than 2 years ago.
- Proven experience in platform administration, e-commerce, or similar roles.
- Excellent interpersonal and communication skills, with the ability to interact effectively with diverse users.
- Strong problem-solving skills and a customer-centric approach to handling inquiries and issues and familiarity with digital marketplace platforms, e-commerce practices, and online transaction processes.
- Attention to detail and an organized approach to managing platform content and user interactions
- Adaptability to a dynamic environment and the ability to multitask effectively.
- Technical proficiency in using digital communication tools and software applications
How To Apply:
Applicants should send their CV & academic documents to hr@itc.ac.ug
Deadline: by 6th October 2023
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