Job Title: Call Centre Officer
Organization: Cairo bank Uganda
Duty Station: Kampala
Roles and Responsibilities
- • Attending to all Customer inquiries via our Contact Center Communication Channels in a timely and friendly manner.
• Support Branches in Route calls – Zero Balance Accounts, Inactive Accounts, Dormant Accounts and on boarding journey for customers
• Tele Marketing of the bank’s products and services
• SMS & Email Marketing of the bank’s products and services.
• Preparation of call Centre reports (inbound &outbound)
• Follow-up on customer calls, addressing customer’s complaints or concerns and working to resolve these issues
• Proper update customer complaints in the system, including notes about interactions across the bank
• Generating feedback to customers, create and maintain reports about customer interactions
• Preparing and submitting weekly and monthly CRM reports
• Monitoring the promises made in the interdepartmental service level agreements by engaging the different and provide quarterly reports
Minimum Qualifications
- A Bachelor’s degree
- At least 2 years’ experience in a similar role preferably in a Banking industry or Telecom.
- Customer Service skills
- Good communication
- Interpersonal skills
- Analytical and Problem Solving
- Accuracy / Attention to detail
- Basic Banking knowledge
Application Instructions
Interested candidates should send their application letters together with their curriculum vitae to the Head Human Resources at recruitment@cbu.co.ug
Closing Date: 15th June 2023
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