IT Support Officer – Exim Bank Uganda Jobs

Job Title: IT Support Officer

Organization: Exim Bank Uganda

Location: Kampala

Roles and responsibilities: 

• Run daily EOD process and ensure system is ready for next days transactions
• Execute, review and verify daily backups for Core Banking and peripheral applications databases.
• Ensure backups are transferred to DR site and replication is at Sync.
• Perform user rights assignment and management
• Configure, install and manage the applications and databases.
• Provide first level and second level support for all applications and databases.
• Drive and manage the IT service desk ensuring that all reported service requests from branches and customers are resolved within the stipulated SLAs.
• Work with 3rd party vendors in delivering new solutions and change requests while ensuring that the business objectives are met.
• Support SITs and UAT activities for all change requests.
• Maintain and update standard operating procedures documents for all IT processes
• Proactively communicate to business and stakeholders on any service failures and expected resolution times
• Any other duties as assigned by the supervisor

Minimum Qualifications:

• Bachelor’s degree in IT, Computer Science or Business Computing.
• At least 3 years in IT, Banking or related Experience.
• Sound Knowledge of Digital Banking Products will be added advantage.
• Hands-on experience on IT Applications, Core Banking Support, Infrastructure, and IT Operations.
• Highly analytical in problem-solving with the ability to apply original and innovative thinking.

How To Apply:

Interested applicants should submit their cover letter and up-to-date CV to hr@eximbank-ug.com with the subject: JOB APPLICATION: IT SUPPORT OFFICER

Application Deadline: 11th May 2023.

NOTE:

No employer should ask you for money in return for advancement in the recruitment process or for being offered a position.

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