Job Title: Help Desk (KHD) Officer
Organization: British Government
Location: Kampala
Roles and responsibilities:
- Liaise with CST/CSM to draft replies to complex KHD requests/issues in a professional and efficient manner.
- Redistribute tasks to the relevant CST team members in coordination with Estate Manager/DCSM/CSM while flagging urgent/problematic areas.
- Providing advice/guidance and sign-posting customers and suppliers/contractors in relation to the Corporate Services Charter
- Identifying and flagging invoicing problems/issues with contract managers and suppliers in a timely manner
- Collating and analyzing corporate services request data regularly to CSM
- Collating KHD requests and providing weekly updates to Estate Manager, Transport Manager, and IT Manager.
- Developing KPIs for the KHD system, to be reviewed each year.
- Training new staff on KHD, and providing log-on credentials for staff and spouses
- Liaising with IT to update the KHD system and communicating these to users through a communication campaign.
- Collating Estates and maintenance KHD requests to provide support to the Estate Manager to run daily checklists from KHD.
- Participate in spot-checks and updating of the inventory and stores raising any concerns with the team leads.
- Supporting the accountant where possible with administration of Tax Returns,
- Supporting the Accountant with the process VAT and fuel returns by collating returns for filing
- Supporting the Accountant in management of staff debtor’s, following up with debtors and raising any upcoming issues in time with the accountant Providing Administration support to the team (10%)
- Tracking invoices using the invoice tracker to ensure they are paid in line with policy.
- Providing Reception cover and relief as and when required.
Minimum Qualifications:
- Degree in Finance/ Accounting, Business Administration, Public Administration, or similar discipline.
- Experience in providing administrative support in a busy environment
- Experience working in a Diplomatic mission/ International organization
How to apply
Only online applications will be considered. Click Here To Apply!
Application deadline: 28th May 2023
Only shortlisted candidates will be contacted for interviews.
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