Job Title: Customer Support Executive ( Kinyarwanda Speaker) – Believe Resourcing Jobs 2022
Organization: Believe Resourcing
Job Location: Uganda
Job Summary:
Responsible for providing support and issue resolution by ensuring excellent service provided across all types of communications with existing clients in each region.
- Answering clients about all technical support questions
- Processing requests
- Supporting the Company’s good image
Roles and Responsibilities:
- Process client’s request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail
- Escalate issue to appropriate specialist when needed via SalesForce or Jira
- Update clients on their request status accordingly
- Constantly verify documents submitted by clients within specific regions on an hourly basis
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy
- Understand the Company’s business functions & roles by attending company seminars and meeting the required assessment target
- To achieve quarterly KPI targets set by CS Manager
- To perform other ad hoc tasks assigned by the manager
Minimum Qualifications:
- Good communication skills in English and Kinyarwanda language
- Strong client-facing and communication skills
- Troubleshooting and multi-tasking skills
- Customer service orientation
- Bachelor Degree/ Diploma in Business Administration or related field
- Fresh graduates are welcome to apply
- Self-motivated and highly reliable
How To Apply for Believe Resourcing Jobs 2022
All suitably qualified and interested candidates should apply online at the link below
Deadline: Open until filled
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