Smartwatch Solutions Jobs 2022 – Fresher Technical Support Officer

Job Title: Technical Support Officer – Smartwatch Solutions Jobs 2022

Organization: Smartwatch Solutions

Job Location: Kampala, Uganda

Smartwatch Solutions Profile:

Smartwatch Solutions is East Africa’s leading provider of fleet and mobile asset management solutions. Established in 2011 as a direct response to the emerging trends in dynamic Mobile Resource Management, backed up by the growth in the Oil and Gas sectors across East and Central Africa.

Job Summary:

The Technical Support Officer is responsible for the proper installation and configuration of company hardware devices.

Roles and Responsibilities:

• Install and configure Fleet management products on the database.
• Follow the company’s standard operating policies and procedures including established escalation procedures
• Ensure that company resources are well utilized like tools, phones, and laptops.
• Responding to call-outs in a timely fashion.
• Collect relevant technical details to effectively troubleshoot reported issues.
• Perform complete, accurate, and timely entry of information into CRM tool for all incidents/support requests (e.g. gather and document required information from customers).
• Prepare a quality checklist, Job cards, work reports, and other documentation that may be required in the department.
• Customer liaison (attend to their queries)

Minimum Qualifications:

• At least a diploma in Electrical or Mechanical Engineering or Its equivalent
• One to two years of experience in a relevant field
• Previous experience of mechanical Engineering
• Expert knowledge in electrical circuit interpretation.
• Ability to identify color cording.
• Basics of instrumentation and control system.
• Basics of Automotive Engineering.
• Knowledge in Telecommunication systems
• Wider knowledge in computer applications.
• Expert knowledge in how operating systems and software works.
• Logical thinking.
• Excellent troubleshooting and analytical skills
• Interpersonal skills as you will regularly be in contact with colleagues and/or customers.
• Time Management
• Excellent problem-solving skills.
• The capacity to work well within a team.
• Attention to detail.
• Exceptional communication skills
• The ability to prioritize your workload.
• The capacity to clearly explain a technical problem to a customer/colleague.
• Customer centric
• Ownership
• Continuous Improvement
• Positive attitude
• Innovative thinker
• Team player

How To Apply for Smartwatch Solutions Jobs 2022

All suitably qualified and interested applicants Email your CV and applications to hr@smartwatchsolutions.com

Deadline: 30^th June 2022

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