Job Title: IT Helpdesk Officer – I&M Bank Uganda Jobs 2022
Organization: I&M Bank Uganda
Duty Station: Kampala, Uganda
Reports to: Supervisor, Systems Administration
I&M Bank Uganda Profile:
I&M Bank is a leading banking and insurance group in Eastern Africa with a presence in Kenya, Mauritius, Rwanda, Tanzania and Uganda. I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence. The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers.
Job Summary:
To provide first-line technical service Desk support within the bank’s ICT service.
Roles and responsibilities:
- Act as a single point of contact for staff regarding technology issues and queries and provide first and second line support
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues
- Provide quick resolution and excellent customer service
- Redirect unresolved issues to the next level of support personnel
- Provide needed information on IT products or services
- Log, maintain and take ownership of issues in the Help Desk system and provide appropriate reporting information
- Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
- To maintain an asset (hardware & software) database and track changes
- Ensure that all necessary reports and information are prepared on time and to the highest standard of accuracy
- Carry out End of Day functions on the banking applications
- Maintain security of the bank’s IT assets and the safety, confidentially and integrity of data held within bank’s computer systems
Minimum Qualifications
Minimum Education Qualification:
- BSc in Computer Science/Information Technology/ Software Engineering or any other IT related course from a recognized institution
Work Experience:
- Minimum of 1-2 years’ demonstrated in an IT-related role
Required Competencies (Knowledge, Skills & Abilities):
- Ability to troubleshoot the common network problems
- Knowledge of the different hardware and software/Applications used on the network
- Understanding the different system configurations
- Ability to solve common computer user problems
- Knowledge of policies and procedures
- The ability to think logically and work as a team
- Strong customer care & problem-solving skills
- Attention to details
How To Apply for I&M Bank Uganda Jobs 2022
All candidates should apply online at the link below.
NB: Only shortlisted candidates will be contacted.
Closing Date: 1st May 2022
For similar Jobs in Uganda today and great Uganda jobs, please remember to subscribe using the form below:
NOTE:
No employer should ask you for money in return for advancement in the recruitment process or for being offered a position. Please contact Fresher Jobs Uganda if it ever happens with any of the jobs that we advertise.
Discover more from Fresher Jobs Uganda
Subscribe to get the latest posts sent to your email.