Job Title: CARM Officer – Mercy Corps Uganda Jobs 2022
Organization: Mercy Corps Uganda
Duty Station: Moroto, Uganda
Reports to: Partnerships and Compliance Advisor
Works with: Country Senior CARM Officer, MEL Advisor, Apolou program staff, Apolou Partners
Mercy Corps Uganda Profile
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
Program / Department Summary
Mercy Corps implements high quality- analytical work in tough environments. We’ve been operating in Uganda since 2006 and currently manage a range of programs in Acholi, West Nile and Karamoja sub-regions with funding from a host of donors. In October 2017, Mercy Corps was awarded a 5 year USAID Food for Peace funded program called Apolou Activity working in five districts in Karamoja (Amudat, Moroto, Kotido, Karenga and Kaabong). The Activity goal is to improve food and nutrition security for vulnerable households. It has four technical purposes with cross cutting themes of gender, youth and resilience:
- Inclusive and effective governance contributes to food and nutrition security
- Adolescent girls, pregnant and lactating women and children under five are nutritionally secure
- Reduced incidences of WASH related diseases
- Improved livelihoods and income support household food security
Apolou Activity is implemented by a consortium of partners led by Mercy Corps, including Save the Children, Whave Solutions, KAPDA, NARWOA, RiamiRiam and Tufts University’s Feinstein International Centre (FIC).
Job Summary
The CARM Officer will work with the Apolou Activity team and the country level CARM and Risk team to lead the roll-out and implementation of CARM within the Apolou Activity. Working with the program and MEL teams, in coordination as needed with different supporting departments, s/he will manage and support the implementation of the Apolou CARM Plan, focusing on CARM rollout and maintenance in the different implementation areas. The CARM Officer will be responsible for receiving, translating, and grading feedback received via the context specific channels identified by the program. He/she will work with the country level Senior CARM officer to ensure that the CARM system functions as per the Mercy Corps Uganda CARM SOPs.
Roles and Responsibilities for Mercy Corps Uganda Jobs 2022:
- Support the Partnerships and Compliance Advisor in rolling out the CARM system in Apolou Activity implementation areas
- Managing the day to day activities of CARM, in particular, receiving, translating, grading and reporting the complaints received via CARM channels
- Monitoring and overseeing, at the program level, the main avenues that feedback will be filed
- Ensuring that all feedback received is filed in the program CARM database, graded and shared with the appropriate team member(s) as identified by the Uganda CARM SOPs.
- Training Apolou Activity staff, partners, and the community on the CARM system via orientation sessions, training sessions and ongoing refresher trainings as needed.
- Ensuring that all Apolou partners have a CARM system which aligns and/or feeds into the Mercy Corps CARM
- Conducting regular field visits to Apolou implementation areas for CARM monitoring
- Following up with program teams to ensure all cases are closed and appropriate action taken
- Analyzing the trends in CARM feedback received and preparing monthly/quarterly reports
- Contacting the complainants whose cases have been resolved and survey their satisfaction with CARM and with how their cases were handled
- Developing, maintaining and updating IEC materials
- Leading in community sensitization activities and follow up
- Together with program teams, develop a process to ensure integration of learning from CARM into program implementation
- Working with the country level CARM and Risk teams to ensure that all CARM SOPs are adhered to
- Comply with and ensure compliance of global data protection and privacy standards such as the GDPR while confidentially receiving, following up on, and reporting on CARM feedback received.
ORGANISATIONAL LEARNING
- As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
- Mercy Corps team members are expected to support all efforts towards accountability, specifically
to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualifications for Mercy Corps Uganda Jobs 2022
- Bachelor degree or equivalent in relevant field
- At least 2 years of related work experience, preferably with an international or local Non- Governmental Organization (NGO)
- Proven experience in data collection, data-entry, data/information management and analysis
- Proven experience in developing or contributing to accountability frameworks, standard operating procedures (SOPs) for feedback mechanisms
- Experience handling sensitive information
- Strong organizational, capacity building, and communication skills
- The ability to work closely in a team, be patient, adaptable, flexible, able to improvise and work in an environment that is often stressful and potentially volatile.
- Good interpersonal skills with the ability to communicate and negotiate clearly and effectively at all levels, taking into account cultural and language difficulties. Tact and diplomacy are essential.
- Fluency in Nga’karimojong essential. Pokot language skills an advantage.
How To Apply for Mercy Corps Uganda Jobs 2022
All interested and suitably qualified candidates should submit their applications through the link below.
Deadline: 25th February 2022
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