Job Title: Guest Relation Executive – Mada Hotels Jobs 2021
Organization: Mada Hotels
Duty Station: Jinja, Uganda
Mada Hotels Profile
Founded in 1982, Mada Hotels is one of East Africa’s leading hospitality service providers with properties spread throughout East Africa. Adventures Aloft Balloon Safaris is part of Mada services and offers Africa’s most famous game reserves including the Masai Mara, Serengeti and Tarangire National Park. They opened a new property in Namanve, Mukono called Kampala Nile Resort.
Job Summary
As a relationship executive, you should maintain contact with clients, work to understand their needs, and then advise them on which of our offerings could best support their objectives. You should also make use of CRM software to document your progress, which ought to be accessible to pertinent internal divisions.
To be successful as a relationship executive, you should ensure alignment between our organization’s objectives and each client’s needs. Ultimately, an indispensable relationship executive will take ownership of their work, including their role in promoting clients’ interests.
Roles and Responsibilities:
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
- Operating scanners, scales, cash registers, and other electronics.
- Balancing the cash register and generating reports for credit and debit sales.
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
- Processing refunds and exchanges, resolving complaints.
- Bagging or wrapping purchases to ensure safe transport.
- Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes.
- Maintaining a clean workspace.
Minimum Qualifications
- Meeting with potential clients to gauge the utility and viability of prospective working relationships.
- Ensuring regular contact with existing clients to maintain our company’s presence.
- Repairing disengaged or fractured relationships.
- Conducting in-depth needs assessments to better understand each client’s requirements.
- Identifying a range of our offerings that could meet the goals and values of each client.
- Proposing and deliberating potential solutions in consultation with clients.
- Prompting clients to upgrade their existing packages and to purchase additional offerings.
- Settling clients’ concerns in a swift and professional manner.
- Harnessing internal relationships to better address clients’ needs and to maximize our profits.
How To Apply for Mada Hotels Jobs 2021
All candidates who wish to join the Mada Hotels in this capacity should Email a complete CV and cover letter to: fnbjnr@madahotels.com Or deliver physical copies to Jinja Nile Resort, Kimaka Road, Jinja, Uganda
Deadline: 25th December 2021
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