ENCOT Microfinance Uganda Jobs 2020 – 9 Diploma Call Center Agents

Job Title: 9 Call Center Agents – ENCOT Microfinance Uganda Jobs 2020

Organization: ENCOT Microfinance Uganda

Duty Station: Masindi

ENCOT Microfinance Uganda Profile:

Serving over 25.000 clients in 15 districts of the Mid- Western, Central, and Northern regions) of Uganda. ENCOT Microfinance Limited (ENCOT) is o social impact. fast-growing and innovative MFI operating a network of SIX branches located in Hoima, Masindi. Kigumba, Kagadi, Nakasongola and Kawempe.
ENCOT’s mission Is to provide financial and enterprise development services to low – income smallholder farmers and business communities, to support them navigate out of poverty through creation of own jobs.

Roles and Responsibilities:

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned

Minimum Qualifications: 

• Minimum of Diploma in Social Work, Education, Business Administration, Mass Media and any other related field.
• At least one (1) year of experience in Customer Service.
• Good communication and Customer Handling skills.
• Strong experience in networking, community mobilization, and facilitation.
• Demonstrated experience and skills in research, analysis and report writing
• Good interpersonal and both written and verbal communication skills
• Personal qualities of integrity, credibility, and commitment to ENCOT’s mission and vision.
• Proficiency in MS Office suite, good understanding of IT and its role in modern management as well delivery of services to target customers.
• Outstanding communication and negotiation abilities

How To Apply for ENCOT Microfinance Uganda Jobs 2020: 

Interested applicants meeting the requirements should address applications as below and submit in PDF (Cover Letter and CV only) by email to hr@encot.org

Head of Human Resource
ENCOT Microfinance Limited
Head Office
Plot 68,Port Road, Masindi
P.O.BOX 388 Masindi- Uganda

Please note that only shortlisted candidates shall be contacted & ENCOT does NOT solicit for funds from job applicants.

Deadline: by 5:00pm. Friday 4th December 2020.