Sanlam Uganda Jobs – Call Centre Executives

Job Title: Call Centre Executives

Organisation: Sanlam Life Insurance Uganda Limited

Job Summary

1)Acting as liaison between our company and its current and potential clients;
2) Working closely with other department members to provide excellent client services support to our customers by answering questions, handling complaints and troubleshooting problems with the appropriate department members;
3) Accepting ownership for effectively solving customer issues, complaints and inquiries as well as keeping customer satisfaction at the core of every decision and behaviour.

Educational Requirements

Responsibilities

• Obtains client information by answering telephone calls.
• Responding efficiently and accurately to callers, explain possible solutions and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirm or clarify information and diffuse livid clients.
• Understand and strive to meet or exceed call centre metrics while providing excellent consistent customer service.
• Maintain record of all incoming customer complaints, compliments and queries.
• Identify and escalate customer related issues to supervisors.
• Document all call information according to standard operating procedures.
• . Route calls to appropriate departments.
• Complete call logs and reports.
• Follow-up customer calls where necessary.
• Other duties/tasks as assigned by the team leader